How Can We Help?

Getting Started 1

• TradOwise ≈ Two Factor Authentication (2FA)

General Queries 8

• TradOwise ≈ Reach out for Help!
• TradOwise ≈ Proof of Identity Documents (POI)
• TradOwise ≈ Not Receiving our Emails on Zoho?

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Account Queries 11

• TradOwise ≈ Make a Transfer to your Trading Platform Account
• TradOwise ≈ Incorrect Personal Details on my Account
• TradOwise ≈ Make an Internal Transfer between your Account Wallets

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Affiliate Information 0

Corporate Section 1

• TradOwise ≈ Corporate Account Documentation

Payments Queries 9

• TradOwise ≈ Funding Options
• TradOwise ≈ Account Funding Timeframes
• TradOwise ≈ Withdrawal Options

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Deposit Queries 16

• TradOwise ≈ Deposit via Bitcoin (BTC)
• TradOwise ≈ What Deposit Methods Are Currently Available?
• TradOwise ≈ Deposit not Showing on my Account

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Withdrawal Queries 7

• TradOwise ≈ Withdraw via Bitcoin (BTC)
• TradOwise ≈ Withdrawal Fee
• TradOwise ≈ Withdrawal Timeframe

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Fee Queries 4

• TradOwise ≈ Major and Crosses Forex Pairs Commission Fees
• TradOwise ≈ Account Types
• TradOwise ≈ Exotic Pairs, Cryptos, Metals and Energies Commission Fees

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Trading General Queries 13

• TradOwise ≈ Report an Issue with your Trade
• TradOwise ≈ Leverage Explained
• TradOwise ≈ Do you Allow Hedging, Scalping and News Trading?

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MetaTrader Queries 33

• TradOwise ≈ Find your MetaTrader Login Details
• TradOwise ≈ MetaTrader Timezone
• TradOwise ≈ Add Hidden Pair to Market Watch

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Trading Queries 7

• TradOwise ≈ Lot Sizes of our Pairs/Instruments
• TradOwise ≈ Do You Provide Tax Statements?
• TradOwise ≈ Profit Calculations

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