How Can We Help?

Getting Started 1

• TradOwise ≈ Two Factor Authentication (2FA)

General Queries 8

• TradOwise ≈ Reach out for Help!
• TradOwise ≈ Proof of Identity Documents (POI)
• TradOwise ≈ Not Receiving our Emails on Zoho?
• TradOwise ≈ Not Receiving our Emails on AOL?
• TradOwise ≈ Not Receiving our Emails on iCloud?

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Account Queries 11

• TradOwise ≈ Make a Transfer to your Trading Platform Account
• TradOwise ≈ Incorrect Personal Details on my Account
• TradOwise ≈ Make an Internal Transfer between your Account Wallets
• TradOwise ≈ Verify your Mobile Number
• TradOwise ≈ How to find my Trader, Investor or Demo Account Password

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Corporate Section 1

• TradOwise ≈ Corporate Account Documentation

Payments Queries 9

• TradOwise ≈ Funding Options
• TradOwise ≈ Account Funding Timeframes
• TradOwise ≈ Withdrawal Options
• TradOwise ≈ Deposit via Bitcoin (BTC)
• TradOwise ≈ Minimum/Maximum Deposit Amounts

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Deposit Queries 16

• TradOwise ≈ Deposit via Bitcoin (BTC)
• TradOwise ≈ What Deposit Methods Are Currently Available?
• TradOwise ≈ Deposit not Showing on my Account
• TradOwise ≈ Deposits Fee
• TradOwise ≈ Deposit not Showing on my Trading Platform Account

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Withdrawal Queries 7

• TradOwise ≈ Withdraw via Bitcoin (BTC)
• TradOwise ≈ Withdrawal Fee
• TradOwise ≈ Withdrawal Timeframe
• TradOwise ≈ What Are The Withdrawal Methods Currently Available?
• TradOwise ≈ Withdrawal Policy

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Fee Queries 4

• TradOwise ≈ Major and Crosses Forex Pairs Commission Fees
• TradOwise ≈ Account Types
• TradOwise ≈ Exotic Pairs, Cryptos, Metals and Energies Commission Fees
• TradOwise ≈ Shares and Indexes Commission Fees

Trading General Queries 13

• TradOwise ≈ Report an Issue with your Trade
• TradOwise ≈ Leverage Explained
• TradOwise ≈ Do you Allow Hedging, Scalping and News Trading?
• TradOwise ≈ Review Your Trading History
• TradOwise ≈ Copy Trading

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MetaTrader Queries 33

• TradOwise ≈ Find your MetaTrader Login Details
• TradOwise ≈ MetaTrader Timezone
• TradOwise ≈ Add Hidden Pair to Market Watch
• TradOwise ≈ Customize MetaTrader Chart
• TradOwise ≈ Historical Orders

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Trading Queries 7

• TradOwise ≈ Lot Sizes of our Pairs/Instruments
• TradOwise ≈ Do You Provide Tax Statements?
• TradOwise ≈ Profit Calculations
• TradOwise ≈ PAMM Accounts
• TradOwise ≈ How do I Control One Click Trading?

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